We answer email within one business day. Most questions about points, records and the LRB portal are covered in the guides; if yours is not, write to us.
Support, orders and refunds
hello@builderpass.ca. Include the email on your account and, for orders, the order number. Refund requests under the 7-day policy go here too; see the refund policy.
Privacy requests
Privacy officer: privacy@builderpass.ca. Access, correction and deletion requests under PIPA are answered within 30 days. See the privacy policy.
Course corrections and reviewers
If a course states something that is out of date or wrong, tell us at hello@builderpass.ca with the course name and segment. We check it against the primary source and publish a correction or a new version. BC professionals who want to review a course in their field are welcome; reviewers are named on the course.
Company plans
Three or more seats are 15% off. Set one up at company plans or email us with the number of licences and we will set it up for you.
Business details
PR West Developments Inc. dba Builder Pass
Squamish, British Columbia, Canada
GST #[pending]
Email: hello@builderpass.ca
Builder Pass is an independent training provider. For questions about your licence, CPD rules or an audit, BC Housing’s licensing team is the authority; we can help you prepare what to send them.